When you think of great customer service, you need to think of lousy service you have received too. Then don’t give that type of service. Think of a way you would have given better service.
You may think it sounds simple or maybe you think it is a dumb idea. But guess what? It works.
You know when you have received less than outstanding service, in your mind you already conceived a way you would have handled the situation better. Am I right?
Example of Great Customer Service
Let me give you an example of great customer service I recently received that you may relate to. I thought this was an outstanding show of excellent service.
I recently visited a locally owned restaurant that I had never been in before. It was an Italian restaurant which was known for their outstanding pizza. I didn’t know exactly what I wanted for dinner when I went in so I grabbed a menu.
After taking a seat I started to study the selections. As I was sitting there, what I thought was a waitress sat down in a chair at the end of my booth. She smiled and started asking me what types dishes and sauces I liked.
She was sincere in trying to help put together something that a I would really enjoy. She wanted my experience to be one that would bring me back to the restaurant.
As we talked, I found out that she was the owner of the restaurant. I immediately thought to myself, “now this lady is an example of great customer service” but wait…
It Gets Better
After helping me make a decision on the dish I would have for dinner, she asked me if I liked pizza. Well, who doesn’t? I said yes. She asked if I liked supreme pizza. Again, I answered yes.
She then said, “Great! I’ll make one for you.” I told her that would be too much for me to eat. She said it would be “no charge” and that she wanted me to have it so that I could sample the cooking.
Bottom line, she gave me a $12 pizza for free.
It was delicious and yes, I have given her many referrals since I first walked into her restaurant. It has easily become my favorite Italian restaurant in town. Not just because of the great food, but the service is always excellent.
Customer Service Lessons from a Free Pizza
Here are the examples of great customer service that I learned from a free pizza.
1. Be cheerful. It is as contagious as the flu.
2. Listen. When you ask a question, shut up and listen.
3. Ask more questions. The more questions you ask, as long as they are the right ones, gets you deeper involved for greater results.
4. Keep smiling. Customer like friendly faces.
5. Offer your best. Supreme pizza was her speciality. (and it really is good pizza)
6. Ask for referrals. This doesn’t always mean with words. (I got a $12 pizza free. She got my business and referrals.)
If you follow this example of great customer service, you too will receive lots of free word of mouth advertising. Your business will grow. You will prosper.
What are some of your best examples of great customer service? I would love for you to share them in the comment box below.